Return Policy

All items are inspected by us prior to shipping. Please inspect everything as soon as you receive your order and notify us of any issues. If there is obvious damage to your container please retain your original packing material as UPS or the USPS may want to inspect the packaging.

Any claims for missing or damaged items must be made within 72 hours after receiving the merchandise. Any claims beyond this time frame will not be honored. If you need to return your faucet for a refund you must do so within 14 days of receipt. Any item returned must have prior approval and have an RFA number assigned. Returned items are subject to a 20% restocking fee (this is to compensate for shipping and selling fees).

DO NOT USE PLUMBERS PUTTY ! (It will void your warranty).


Remember clean only with a damp cloth, no abrasive cleaners


Items may be returned for refund or replacement, provided that you contact us within 30 days of shipment and items are in an uninstalled and sellable condition.


Returns are subject to a 20 percent restocking fee, except when merchandise is exchanged.  If you would like in-house credit for your return, the restocking fee is waived.  This restocking fee is necessary to offset the free shipping and sales cost that we incur when shipping your items to you.  Shipping expense for returns are the buyers responsibility.

We will not accept returns or provide refunds for the following conditions:

Items that have been installed, altered, mishandled or damaged.  Close out items that are sold on clearance.


Request a return number by sending an e-mail to or contact us at 423-435-4666.  Provide us with your email address and we will send you the return control number.

Pack your return in its original shipping box, if possible or a sturdy cardboard box.  Pack your merchandise carefully using bubble wrap and packing peanuts to ensure your return is not scratched or damaged.  We strongly suggest that you insure your return.  Remove or cover any pre-existing labels or stickers.  Print the return number and your return address on the shipping label.

Return to:


1099 County Road 82

Athens, TN 37303


All items are warranted to be free of manufacturing and mechanical defects and covered for a period of 12 months from date of purchase.  Warranty does not cover damages incurre as a result of installation, replacement or repair, improper cleaning, misuse or neglect.